Customer Help
Your journey with BATHEIA matters
we’re here to support you.
Orders and Shipping
Common purchase queries answered.
How long does it take for me to receive my order?
Orders are typically delivered within 2–3 working days once dispatched.
Do you ship to my country?
Currently, we only ship within the United Kingdom. We’re working on expanding internationally. Join our email list to be the first to know when we launch worldwide shipping.
How do I create an account?
You can create an account during checkout or by clicking the My Account icon in our site menu. An account lets you view order history, save your details, and enjoy faster checkout next time.
How do I change my shipping address?
If your order hasn’t been shipped yet, please email us right away at contact@batheia.co.uk with your updated address. For future orders, you can update your saved address any time by logging into your account.
How do I track the status of my order?
Once your order has been dispatched, you’ll receive a confirmation email with a tracking link so you can follow your parcel’s journey.
Will you keep my credit card information on file?
No — for your security, we do not store credit card details. All payments are processed securely through our checkout system.
Returns and Exchanges
Satisfaction guaranteed. No returns required.
What is your returns policy?
We don’t currently accept product returns. Instead, we offer a 30-day satisfaction guarantee. If a product isn’t working for your skin, we’ll recommend an alternative or issue a refund — no returns required. Simply contact us within 30 days of receiving your order and we’ll take care of it.
I received the wrong item. What should I do?
We’re so sorry about that. Please email contact@batheia.co.uk with your order number and a photo of what you received. We’ll make sure the correct item is sent to you straight away.
My order arrived damaged.
If your order arrives damaged, please email us within 7 days at contact@batheia.co.uk with your order number and a photo of the item. We’ll arrange a replacement or refund — whichever you prefer.
What if I’m not satisfied with my product?
Your peace of mind matters to us. If you’re not seeing the results you hoped for, our 30-day satisfaction guarantee has you covered. Contact us within 30 days of receiving your order, and we’ll either suggest an alternative or refund your purchase. No return is required.
How do I receive customer support?
Simply email us at contact@batheia.co.uk and our support team will respond within 1–2 working days. You can also browse our FAQ section for quick answers.
What if I entered the wrong shipping address?
If your order hasn’t shipped yet, email us immediately at contact@batheia.co.uk with your correct address and we’ll update it for you. If your order has already been dispatched, we’ll let you know the available options.
Can I change or cancel an order after it’s submitted?
We process orders quickly, but if yours hasn’t been packed yet, we may be able to amend or cancel it. Email contact@batheia.co.uk with your order number as soon as possible. Once your order has been packed or shipped, changes and cancellations are no longer possible.
Can I pre-order an item that’s sold out?
We don’t offer pre-orders at the moment. However, you can join the waitlist on any sold-out product page and you’ll be the first to know as soon as it’s restocked.